Privacy Policy

Last Updated: 18 January 2026

At Petrichor Consulting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our contact form.

1. Information We Collect

When you submit our contact form, we collect the following information:

• Name: Your full name to identify you and personalize our communication
• Email Address: To respond to your inquiry
• Phone Number: Optional, for alternative contact methods
• Message Content: The details of your inquiry or feedback
• Technical Data: IP address, browser information, and timestamp for security and audit purposes

2. How We Use Your Information

We use your personal information for the following purposes:

• Communication: To respond to your inquiries and provide information about our services
• Service Improvement: To understand your needs and improve our consulting services
• Legal Compliance: To maintain records as required by South African law
• Security: To detect and prevent fraud, abuse, and security incidents

3. Legal Basis for Processing

Under the Protection of Personal Information Act (POPIA) and General Data Protection Regulation (GDPR), we process your personal information based on your explicit consent when you submit the contact form. You have the right to withdraw this consent at any time.

4. Data Storage and Security

We take the security of your personal information seriously:

• Storage: Your data is stored securely in encrypted databases
• Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this policy, typically for up to 2 years
• Protection: We implement industry-standard security measures including encryption, access controls, and regular security audits
• Third Parties: We do not sell or share your personal information with third parties for marketing purposes

5. Your Rights

Under POPIA and GDPR, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw your consent for processing at any time

To exercise any of these rights, please contact us using the information below.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. We use the Crisp chat widget, which may collect basic technical information. You can control cookie settings through your browser preferences.

7. Third-Party Services

We use trusted third-party services to operate our contact form and email system. These providers are contractually obligated to protect your data and only use it for the purposes we specify. Our main service providers include:

• Email delivery services for sending and receiving contact form submissions
• Cloud hosting providers for secure data storage

8. International Data Transfers

Your data may be transferred to and processed in countries outside of South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Regulatory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa: